Webex Interact

Ryan O'Gorman

Sreevardhan Reddy

Matt

Contacts

Contact managament

How do I upload a file with contact details into Webex Interact?

What is the maximum number of contacts that can be imported into Webex Interact at once?

Can I add contact details such as "firstname" or "purchase date" in contacts?

What happens to duplicate data during list creation? (Or) What are the merge options in the "Process duplicates" step?

What happens to invalid numbers during contact upload? (Or) How do I delete invalid contacts from lists?

Why do numbers look like 4.47741E+12 when I export them to Excel?

What is a list and how do I create one?

How much time does it take to import contacts to Interact?

How can I edit a contact?

Can we manually add contact numbers with additional fields and create a list without uploading a file?

How to delete a contact(s) from a list or Can I delete an individual contact which is part of a list?

Contact management FAQs

Opt-ins

What is the difference between single opt-in and double opt-in?

What is an SMS keyword? (Or) How to set up an SMS keyword?

FAQs

Opt-Outs

Opt-outs

Can I provide an option for my customers to opt-out or unsubscribe from receiving messages?

How to manually add phone numbers to the opt-out list?

How do I add an opt-out message to a campaign?

How can customers who are part of the opt-out list receive messages again? (Or) How can customers opt-in to receive messages again?

Where can I find contacts that have opted out of my messages?

What is account-level SMS opt-outs?

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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