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What happens to invalid numbers during contact upload? (Or) How do I delete invalid contacts from lists?

H
Written by Harini
Updated this week

During list creation, Webex Interact automatically removes invalid contacts from the import list. These can be found in the list import summary, which displays:

βœ… Total imported contacts
❌ Failed/invalid contacts

For example, 44123400000 or 44123456789, are invalid as they are 11 digits each and would not make a valid phone number and hence will be removed during import.


To fix invalid numbers:

  1. Download the failed contacts file from the import summary.

  2. Check for errors and correct any formatting issues.

  3. Re-upload the corrected file to your contact list.

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