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What happens to invalid numbers during contact upload? (Or) How do I delete invalid contacts from lists?

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Written by Sreevardhan Reddy
Updated over 10 months ago

During list creation, Webex Interact automatically removes invalid contacts from the import list. These can be found in the list import summary, which displays:

βœ… Total imported contacts
❌ Failed/invalid contacts

For example, 44123400000 or 44123456789, are invalid as they are 11 digits each and would not make a valid phone number and hence will be removed during import.


To fix invalid numbers:

  1. Download the failed contacts file from the import summary.

  2. Check for errors and correct any formatting issues.

  3. Re-upload the corrected file to your contact list.

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