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What happens to duplicate data during list creation? (Or) What are the merge options in the "Process duplicates" step?

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Written by Harini
Updated over 2 months ago

Webex Interact provides multiple options to handle duplicates during list creation:

  • Merge by Phone Number – Merges contacts with the same phone number and updates common fields with the latest data.

  • Merge by WhatsApp Number – Merges contacts with the same WhatsApp number and updates common fields with the latest data.

  • Import Contacts As-Is – Imports all contacts, including duplicates, without merging them.

  • Skip Importing Duplicates – Imports only the first occurrence of a contact and excludes duplicate entries.

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