You can create an SMS template by navigating to the Templates page. Follow these steps to create an SMS template:
Login to your Webex Interact account
Click on “Templates” and select “Create Template”
Choose your template name
Choose the customizable tags to use as a key to retrieve this template when creating a campaign.
Compose the message content that you want to reuse for specific customers instead of creating a message from scratch
Click Save. Once you have created the template, you can use it while building your campaigns.